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AppSumo FAQ
Vladimir Ivashkin avatar
Written by Vladimir Ivashkin
Updated over a week ago

This FAQ is dedicated to addressing questions that buyers of the Life Time Deal might have during our campaign on AppSumo.

Q: Which Tier is required to create a custom avatar?

A: Tier 3 is necessary for creating a custom avatar.

Q: How can I change my Tier?

A: You can change your Tier by following the instructions at

Q: If I am not satisfied with the result, can I redo my avatar?

A: Yes, Sumo-lings have the opportunity to redo their avatar once. Please email us, and we will take care of it.

Q: I activated my code, but I didn't receive minutes/avatars in the service.

A: Ensure that you activated the code using the same email address that you use to log in to our service. Also, note that the email used for code activation might be different from the email used for logging into AppSumo. In case of any issues, please contact us at or through Intercom.

Q: I purchased LTD on AppSumo. Will I be able to buy additional minutes/avatars in the future at a one-time cost?

A: Yes, you can purchase additional minutes/avatars as a one-time purchase at our special LTD pricing. To access this, please click on the top yellow banner labeled "Exclusive Offer for Sumo-lings" in Studio:

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